Helpivo combines AI intelligence with human expertise to deliver seamless customer support — automatically, intelligently, around the clock.
A customer visits your website and opens the Helpivo chat widget. They type their question just like they would in any messaging app — no forms, no friction, just instant connection.
Helpivo's AI instantly analyzes the query using your company's knowledge articles and documents. It understands context, remembers previous conversations, and delivers accurate answers in real time.
If the AI can't fully resolve the issue, Helpivo automatically routes the conversation to the right human agent using your configured routing rules. No customer gets left waiting.
When a human agent takes over, they receive the full conversation context and AI suggestions. Your team is notified instantly via Email, Slack, or both — whichever you prefer — so the right person can jump in without delay. The customer experiences a smooth transition — no need to repeat themselves or explain the issue again.
Every interaction helps Helpivo learn and improve. Your knowledge base grows over time, making the AI smarter and more effective at handling future queries without manual updates.
Set up in minutes. Start letting AI handle your customer conversations while your team focuses on what matters most.
