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Terms of Service

Last updated: August 17, 2026

Welcome to Helpivo. By accessing or using our customer support platform, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By creating an account or using the Helpivo platform ("Service"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use the Service.

2. Description of Service

Helpivo provides an AI-powered customer support platform that enables businesses to:

  • Deploy chat widgets on their websites for real-time customer communication.
  • Use AI to automatically respond to customer inquiries based on uploaded knowledge.
  • Route conversations to human agents when needed.
  • Manage customer relationships, conversations, tickets, and analytics.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations.
  • Upload or transmit malicious code, malware, or harmful content.
  • Send spam, unsolicited messages, or engage in phishing.
  • Infringe upon the intellectual property rights of others.
  • Attempt to gain unauthorized access to our systems or other users' accounts.
  • Use the Service in a manner that could disable, overburden, or impair our infrastructure.

5. Intellectual Property

The Helpivo platform, including its code, design, logo, and branding, is owned by BeeTechHub and protected by intellectual property laws. You retain ownership of the content you upload (knowledge articles, documents, etc.). By uploading content, you grant us a license to use it solely for the purpose of providing the Service to you.

6. AI-Generated Content

Helpivo uses artificial intelligence to generate responses to customer inquiries. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies. You are responsible for monitoring and reviewing AI-generated content and ensuring it meets your standards.

7. Payment and Subscription

Certain features of the Service may require payment. Subscription fees are billed in advance and are non-refundable unless otherwise stated. We reserve the right to change pricing with reasonable notice.

8. Limitation of Liability

To the fullest extent permitted by law, BeeTechHub and Helpivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, and we may delete your data in accordance with our Privacy Policy.

10. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated terms on this page and, where appropriate, via email. Your continued use of the Service after changes take effect constitutes acceptance of the new terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

13. Contact

For questions about these Terms of Service, please contact us at: admin@omolayoayokanmi.name.ng