Privacy Policy

Last updated: August 17, 2026

At Helpivo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support platform.

1. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, company name, and password when you create an account.
Customer Data: Conversations and messages exchanged through the Helpivo widget, including customer names and contact details.
Content Data: Knowledge articles, documents, and other content you upload to the platform.
Usage Data: Information about how you interact with our platform, including log data, device information, and analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our customer support platform.
To process and manage your account and subscriptions.
To power AI-driven responses and routing using your uploaded content.
To communicate with you about product updates, security alerts, and support.
To analyze usage patterns and improve our AI models and service quality.
To comply with legal obligations and enforce our terms.

3. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who help us operate our platform (e.g., hosting, AI processing).
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data.
Correct or update inaccurate information.
Request deletion of your data.
Object to or restrict certain processing activities.
Data portability where applicable.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and, where appropriate, via email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: admin@omolayoayokanmi.name.ng